Shipping policy
This Shipping Policy forms part of our Terms of Service and should be read alongside them.
By placing an order with us, you agree to the terms outlined below.
Shipping Options
We offer standard shipping on all orders.
Free shipping is available on orders over $50. Shipping costs for orders under $50 will be calculated at checkout.
International Shipping
We ship worldwide.
Please note:
- International orders may be subject to customs duties, taxes, or import fees
- These charges are the responsibility of the customer
- We are not responsible for delays caused by customs
Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- Orders placed after 5:00 PM (local time) will be processed the next business day
Shipping & Delivery Time
Estimated delivery times:
- United States: 5–12 business days
- International: 7–15 business days
Delivery times may vary depending on:
- Location
- Carrier delays
- High demand periods
Tracking Information
- Tracking details will be sent via email once your order has shipped
- Please allow 2–5 days for tracking updates to appear
Shipping Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High order volume
- Carrier issues
- Customs processing (for international orders)
We appreciate your patience in these situations.
Returns & Refunds
For information about returns, please refer to our Refund Policy available in the footer menu.
Contact Us
If you have any questions about your order or this policy, contact us at:
support@trunorthofficial.com
or via the contact form on our website