Refund policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items from the date of delivery.
If your item arrives defective, damaged, or not as described, please contact us within 30 days and we will make it right with a replacement or refund.
For non-defective items, returns may be accepted within 30 days if the item is unused, in its original condition, and in original packaging. Return shipping costs are the responsibility of the customer.
Eligibility for Returns
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging and tags
- Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
Please include your order number and reason for return.
Once your return is approved, we will provide return instructions, including the appropriate return address.
Returns sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Personal care products
- Custom or personalized items
- Perishable goods
- Hazardous materials
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to receive a replacement item is to return your original item (if required) and place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable laws.
Returned items must be unused, in original condition, and include original packaging and proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
- Additional time may be required by your bank or payment provider
If more than 15 business days have passed since your refund was approved, please contact us at: support@trunorthofficial.com